Privacy Policy

Last Updated: 26 September 2026

Mildist respects your privacy and is committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how Mildist collects, uses, stores, and shares personal information when you visit www.mildist.com, place an order, create an account, communicate with us, or otherwise use our website and services.

This Privacy Policy should be read together with our Terms of Service, Shipping Policy, and Return & Refund Policy.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy, subject to applicable law.

1. About Mildist

Mildist is a sole proprietorship operating from:

Mildist
25 Uday Nagar Main Road,
Opposite Gajanan School,
New Subhedar Layout,
Nagpur, Maharashtra 440024, India

For privacy-related questions or requests, you can contact us at:

Email: contact@mildist.com
Website: www.mildist.com

2. Personal Information We Collect

Depending on how you interact with Mildist, we may collect the following categories of personal information:

A. Contact and Delivery Information

This may include:

• Name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• Postal/PIN code

B. Order and Transaction Information

This may include:

• Products purchased
• Products added to cart or wishlist
• Order details
• Transaction details
• Payment status
• Refund, cancellation, return, or replacement information
• Customer support or order-related information

C. Payment Information

Payments may be processed through third-party payment service providers.

Depending on the payment method used, payment providers may process information such as payment card details, UPI details, bank-related information, transaction identifiers, and payment confirmations.

Mildist does not generally store complete payment card credentials on its own systems. Payment information may be processed directly by the applicable payment service provider in accordance with its own privacy and security practices.

D. Account Information

If you create an account, we may collect information associated with that account, including your login credentials, account preferences, and related information.

E. Communications

If you contact us, we may collect the information you provide, including:

• Customer support enquiries
• Product or order-related questions
• Complaints
• Feedback
• Other communications with Mildist

F. Device and Website Usage Information

When you visit or interact with our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Pages visited
• Referring pages
• Website interactions
• Date and time of access
• Other technical or usage information

This information may be collected through cookies, pixels, analytics tools, and similar technologies.

3. How We Collect Personal Information

We may collect personal information:

Directly from you

For example, when you:

• Place an order
• Create an account
• Subscribe to communications
• Contact customer support
• Submit a review or feedback
• Participate in a promotion or other website activity

Automatically

Certain information may be collected automatically when you use or browse our website through cookies, pixels, analytics tools, and similar technologies.

From Service Providers

We may receive or process information through third-party service providers that support our website, payments, shipping, analytics, customer support, marketing, and other business operations.

From Other Sources

Where permitted by applicable law, we may receive information from business partners, marketing platforms, social media platforms, fraud-prevention providers, or other third parties.

4. How We Use Personal Information

We may use personal information for purposes including:

Providing and Managing Our Services

To:

• Process and fulfil orders
• Process payments
• Arrange shipping and delivery
• Manage returns, refunds, cancellations, and replacements
• Create and manage customer accounts
• Provide customer support
• Respond to enquiries and complaints
• Maintain records relating to transactions

Improving Our Website and Services

To:

• Understand how customers use our website
• Improve website functionality
• Improve products and services
• Analyse website performance
• Personalise aspects of the shopping experience
• Understand customer preferences and interactions

Marketing and Communications

Where permitted by applicable law and based on the applicable consent or other lawful basis, we may use personal information to send:

• Promotional emails
• SMS messages
• WhatsApp communications
• Product updates
• Offers and campaigns
• Other marketing communications

You may opt out of promotional communications by using the unsubscribe or opt-out mechanism provided in the relevant communication, or by contacting us.

Opting out of marketing communications will not prevent us from sending essential non-promotional communications relating to your orders, transactions, account, security, or other necessary service matters.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions
• Detect and prevent fraud
• Investigate suspicious activity
• Protect our website, customers, and business
• Prevent misuse or abuse of our services
• Maintain the security and integrity of our systems

Legal and Compliance Purposes

We may process personal information where necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities or law-enforcement agencies
• Establish, exercise, or defend legal claims
• Enforce our Terms of Service and other policies
• Protect our legal rights and interests
  

5. Cookies and Similar Technologies

Mildist and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate, secure, analyse, and improve our website.

These technologies may be used to:

• Keep the website functioning properly
• Remember preferences
• Understand website usage
• Measure website performance
• Analyse customer journeys
• Improve our services
• Support marketing and advertising activities, where applicable

You may be able to manage or disable certain cookies through your browser or device settings. Some website functions may not operate properly if certain cookies are disabled.

Where required by applicable law, we will obtain the necessary consent before using cookies or similar technologies for purposes requiring consent.

6. Third-Party Service Providers

Mildist relies on selected third-party service providers to operate and support its website and business.

These may include providers involved in:

• Website hosting and ecommerce infrastructure
• Payment processing
• Shipping and logistics
• Order fulfilment
• Customer support
• Analytics
• Marketing and advertising
• Fraud prevention
• Cloud storage
• Technology and IT services

These service providers may process personal information only as necessary to provide their services to Mildist or as otherwise permitted by applicable law.

7. Shopify

Mildist's online store is powered by Shopify.

Shopify provides ecommerce infrastructure and related services that enable us to operate our online store, process transactions, manage orders, and provide related website functionality.

Information submitted through our website may be processed by Shopify and its service providers in accordance with their applicable privacy practices.

For more information about how Shopify handles personal information, please refer to Shopify's applicable privacy documentation.

8. Payment Service Providers

Payments made through our website may be processed by third-party payment providers.

These providers may collect and process payment information necessary to authorize and complete your transaction, prevent fraud, and comply with applicable financial and regulatory requirements.

Mildist does not control the privacy practices of independent payment providers. Customers should review the applicable privacy policies of the payment provider used for their transaction.

9. Shipping and Logistics Providers

To fulfil your order, we may share relevant information with shipping and logistics providers.

This may include:

• Customer name
• Delivery address
• Phone number
• Order details
• Tracking or shipment information

This information is shared to enable order fulfillment, shipment tracking, delivery, and related customer support.

10. Marketing and Advertising Partners

Where applicable and permitted by law, Mildist may work with third-party marketing, analytics, and advertising providers.

These providers may process information relating to your interaction with our website or advertisements to help us:

• Measure advertising effectiveness
• Understand website activity
• Improve marketing campaigns
• Deliver relevant advertising
• Analyze customer behavior

Such providers may use cookies, pixels, or similar technologies subject to their own privacy practices and applicable law.

11. When We May Share Personal Information

We may share personal information where reasonably necessary for the purposes described in this Privacy Policy, including:

• With service providers supporting our business
• With payment processors
• With shipping and logistics providers
• With technology and hosting providers
• With analytics and advertising providers
• When you request or authorize us to do so
• Where required by law or lawful governmental request
• To protect our rights, property, customers, or services
• In connection with a business transfer, restructuring, sale, merger, or similar transaction

We do not sell your personal information as a standalone commercial product.

12. Data Security

Mildist takes reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no electronic transmission, storage system, or method of security can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your account credentials and personal information, including avoiding sharing passwords or sensitive account information with others.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Fulfil orders and provide services
• Maintain business and transaction records
• Provide customer support
• Resolve disputes
• Prevent fraud or misuse
• Comply with legal, accounting, tax, and regulatory obligations
• Establish or defend legal claims

The applicable retention period may vary depending on the nature of the information and the purpose for which it is processed.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal or regulatory requirements.

14. Your Privacy Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Request access to personal information held by us
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information in circumstances where deletion is permitted
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a complaint regarding our handling of personal information
• Exercise other rights available under applicable law

Some rights may be subject to legal exceptions, verification requirements, or other applicable conditions.

To make a privacy-related request, contact us at:

contact@mildist.com

We may need to verify your identity before processing certain requests to help protect your personal information and prevent unauthorized requests.

15. Withdrawal of Consent

Where we process personal information based on your consent, you may withdraw that consent, subject to applicable law.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

In some circumstances, withdrawing consent may affect our ability to provide certain services or features where the relevant processing is necessary for those services.

16. Complaints and Privacy Enquiries

If you have a question, concern, or complaint regarding how Mildist handles your personal information, please contact us at:

Email: contact@mildist.com

We will review and address privacy-related requests and complaints in accordance with applicable law and our internal procedures.

Nothing in this Privacy Policy limits any rights or remedies available to you under applicable law.

17. Children's Privacy

Our website and services are not intended to be used by children who are not legally permitted to use such services.

Mildist does not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact us at contact@mildist.com.

18. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, social media platforms, or other services.

Mildist does not control the privacy practices or security of these third parties.

If you follow a third-party link, we recommend reviewing that third party's privacy policy and terms before providing personal information.

19. International Data Transfers

Some of our service providers, including technology, ecommerce, payment, analytics, or other providers, may process or store personal information outside India.

Where personal information is transferred outside India, Mildist will take such steps as may be required under applicable law in relation to such processing or transfer.

20. Changes to This Privacy Policy

Mildist may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal and regulatory requirements.

When we make changes, we will publish the revised Privacy Policy on this website and update the Last Updated date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

Changes will generally apply prospectively and will not retroactively alter how information was lawfully processed before the change, except where otherwise permitted or required by law.

21. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have a privacy-related complaint, please contact:

Mildist
25 Uday Nagar Main Road,
Opposite Gajanan School,
New Subhedar Layout,
Nagpur, Maharashtra 440024, India

Email: contact@mildist.com
Website: www.mildist.com

We generally aim to respond to customer enquiries within 2–3 business days, although privacy requests may require additional time depending on their nature, verification requirements, and applicable legal timelines.

Last Updated: 26 September 2026