RETURN & REFUND POLICY

Last Updated: 26 September 2026

At Mildist, we are committed to delivering Products that meet our quality and safety standards.

Because skincare Products are personal-care items, returns are handled with particular attention to hygiene, safety and product integrity. This Return & Refund Policy (“Policy”) explains when returns, refunds and replacements may be available for purchases made through www.mildist.com.

This Policy should be read together with the Mildist Terms of Service.

1. ELIGIBLE RETURNS, REFUNDS AND REPLACEMENTS

Mildist may assist with a return, refund or replacement where:

• you received a Product that was damaged during transit;
• you received an incorrect Product;
• the Product arrived leaking, defective or unusable;
• the Product received is materially different from what was ordered or represented; or
• another circumstance is covered by applicable law or this Policy.

Customers should contact Mildist as soon as reasonably practicable after delivery and, where possible, within 48 hours of delivery for visible damage, incorrect Products or transit-related issues.

The 48-hour reporting period is intended to help us investigate delivery and Product-condition issues promptly. It does not exclude or limit any consumer right or remedy that cannot lawfully be excluded under applicable law.

To help us investigate a claim, Mildist may request:

• order details or proof of purchase;
• photographs or videos clearly showing the issue;
• photographs of the outer package and shipping label, where relevant;
• Product or batch information; and
• any other information reasonably necessary to assess the claim.

Where appropriate, Mildist may also request an unboxing video or return of the affected Product for inspection.

2. PRODUCTS GENERALLY NOT ELIGIBLE FOR RETURN

For hygiene, safety and Product-integrity reasons, opened or used skincare Products will generally not be eligible for return where accepting the Product back would be inconsistent with applicable hygiene or safety requirements.

Returns are generally not accepted for:

• change of mind;
• personal preference;
• dissatisfaction arising solely from subjective expectations;
• differences in cosmetic results between individuals; or
• minor variations in color, texture, fragrance or packaging that do not affect Product quality or materially differ from the Product description.

Products purchased from unauthorized third-party sellers are not eligible for return through Mildist.

Nothing in this section limits any mandatory consumer right or remedy available under applicable law.

3. SKIN SENSITIVITY AND ALLERGIC REACTIONS

Mildist Products are cosmetic skincare Products, and individual skin types and sensitivities vary.

Customers are encouraged to review the ingredient list and directions for use before applying a Product and, where appropriate, perform a patch test before full application.

If irritation or an adverse reaction occurs, discontinue use.

An individual sensitivity or allergic reaction does not by itself establish that a Product is defective. However, if you believe a Product is defective, contaminated, damaged or otherwise not as described, please contact Mildist so that the matter can be assessed.

Mildist Products are cosmetic products and are not intended to diagnose, treat, cure or prevent any disease or medical condition.

4. RETURN ASSESSMENT

Where a return is approved and the Product is required to be returned, the Product may be inspected before a refund or replacement is finalised.

Mildist may request reasonable evidence to verify a claim.

A claim may be declined where reasonable evidence indicates:

• misuse;
• intentional damage;
• tampering;
• fraud;
• materially misleading information; or
• another circumstance outside this Policy.

Mildist will assess claims based on the information and evidence reasonably available.

Nothing in this section limits any mandatory consumer right or remedy available under applicable law.

5. REFUNDS

Where a refund is approved, Mildist will ordinarily initiate the refund through the original payment method.

The time taken for the refunded amount to appear in the customer's account may depend on the relevant bank, card network or payment provider.

Where the original payment method cannot reasonably receive a refund, Mildist may use another appropriate refund method, such as bank transfer or UPI, subject to reasonable verification.

Any applicable delivery, return or re-delivery charges will be handled based on the circumstances of the claim, the applicable Policy and applicable law.

6. REPLACEMENTS AND EXCHANGES

Mildist does not currently offer direct Product exchanges as a standard service.

Where a Product is damaged, incorrect or defective, Mildist may, depending on the circumstances and Product availability:

• provide a replacement;
• provide a refund; or
• provide another appropriate resolution.

The applicable resolution will depend on the nature of the issue, Product availability and applicable law.

7. ORDER CANCELLATION

Customers may request cancellation before an order has been processed for dispatch, subject to operational feasibility.

Once an order has been dispatched, cancellation may no longer be possible, and the applicable return or refund process will apply.

Mildist may cancel an order where reasonably necessary, including because of:

• Product unavailability;
• a material pricing or technical error;
• payment issues;
• suspected fraud or abuse;
• inaccurate or incomplete information; or
• circumstances beyond Mildist's reasonable control.

Where Mildist cancels a prepaid order, the applicable refund will be initiated through the original payment method or another permitted payment mechanism.

Nothing in this section limits any cancellation, return or refund right available under applicable law.

8. SHIPPING AND DELIVERY ISSUES

Mildist uses third-party logistics partners for delivery.

Customers are responsible for ensuring that the delivery information provided at checkout is complete and accurate.

Where a delivery failure or additional delivery attempt results from inaccurate, incomplete or incorrect information supplied by the customer, Mildist may be unable to complete the delivery and may recover reasonable re-delivery or related costs where permitted by applicable law and disclosed to the customer.

Delivery delays may occur due to courier operations, weather, transportation disruptions, public holidays, governmental restrictions, remote delivery locations or other circumstances beyond Mildist's reasonable control.

Where tracking information is available, it will be provided after dispatch.

If tracking records indicate that a package was delivered to the address provided at checkout, but you have not received it, please contact Mildist promptly so that we can investigate the matter with the logistics partner.

9. FRAUDULENT OR ABUSIVE CLAIMS

Mildist may decline a claim where reasonable evidence indicates fraud, intentional damage, tampering, materially misleading information or misuse of the return or refund process.

Mildist may take reasonable steps to protect the integrity of its return and refund process.

Nothing in this section limits a customer's legitimate consumer rights or remedies.

10. CONTACT US

For return, refund or order-related assistance, please contact:

Mildist Customer Support
Email: contact@mildist.com
Website: www.mildist.com

We aim to respond to customer enquiries within 2–3 business days, subject to the nature and complexity of the matter.

11. GOVERNING TERMS

This Policy should be read together with the Mildist Terms of Service and other applicable policies published on the Website.

If there is any inconsistency between this Policy and a mandatory requirement of applicable law, the applicable law will prevail.

12. POLICY UPDATES

Mildist may update this Return & Refund Policy from time to time.

The updated version will be published on the Website with a revised “Last Updated” date.

Changes will generally apply prospectively from the date they become effective and will not affect rights relating to an order that has already been accepted, except where otherwise permitted or required by applicable law.