Shipping Policy

Last Updated: 26 September 2026

At Mildist, we are committed to delivering your orders safely, efficiently, and transparently. This Shipping Policy explains how orders placed through www.mildist.com are processed, shipped, and delivered.

This Shipping Policy should be read together with our Terms of Service and Return & Refund Policy. By placing an order with Mildist, you acknowledge and agree to the applicable terms and conditions.

1. Order Processing

Orders are typically processed within 1–3 business days after successful payment confirmation.

Processing times may vary during:

• Product launches
• Promotional campaigns
• Public holidays
• High-order-volume periods
• Operational or technical disruptions
• Circumstances beyond our reasonable control

Orders placed on weekends or public holidays may be processed on the next working business day.

Mildist may delay, hold, or cancel an order where reasonably necessary due to inventory availability, payment or verification issues, security concerns, inaccurate information, operational constraints, or other circumstances permitted under our Terms of Service.

2. Shipping Coverage

Mildist currently ships to serviceable locations within India.

Shipping availability may depend on:

• Courier partner coverage
• Serviceability of the delivery address
• Local or regulatory restrictions
• Operational feasibility
• Address or order verification

If a delivery address is not serviceable, Mildist may be unable to fulfil the order and will communicate the available options where applicable.

3. Estimated Delivery Timelines

Estimated delivery timelines are provided for guidance and are not guaranteed delivery dates.

Typical delivery timelines after dispatch are:

• Metro cities: 2–5 business days
• Non-metro locations: 4–8 business days
• Remote or restricted areas: timelines may vary

Actual delivery times may be affected by:

• Courier delays
• Weather conditions
• Natural disasters
• Public holidays
• High shipping volumes
• Transportation or regulatory restrictions
• Regional disruptions
• Other circumstances beyond Mildist's reasonable control

Where a delay is caused by a third-party courier or circumstances beyond Mildist's reasonable control, Mildist will provide reasonable assistance in tracking or resolving the shipment where possible.

Nothing in this section limits any rights available to customers under applicable law.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before payment is completed.

Mildist may offer free-shipping promotions or modify shipping charges from time to time. Any applicable shipping charge for an order will be communicated before the order is placed.

Where an order is cancelled, returned, refunded, or otherwise resolved, the treatment of shipping or return-related charges will depend on the circumstances of the order, the applicable policy, and applicable law.

5. Order Tracking

Once an order has been dispatched, tracking information may be provided through email, SMS, or other communication channels associated with the order.

Tracking information is provided through our courier partners and may occasionally be delayed or inaccurate due to limitations in courier tracking systems.

Customers are encouraged to use the tracking information provided to monitor the progress of their shipment.

6. Customer Delivery Responsibilities

Customers are responsible for providing accurate and complete delivery information, including:

• Full delivery address
• Postal/PIN code
• Valid phone number
• Other information reasonably required for delivery

Mildist may not be responsible for a failed or delayed delivery where the failure is directly caused by inaccurate, incomplete, or incorrect information provided by the customer.

This may include:

• Incorrect or incomplete address
• Incorrect phone number
• Customer refusal to accept delivery
• Customer unavailability after reasonable delivery attempts
• Failure to provide information required for delivery

Where permitted and reasonably applicable, additional delivery or re-delivery charges caused by incorrect customer-provided information may apply. Any such charges will be communicated where applicable.

7. Delayed, Missing, or Undelivered Packages

If an order is significantly delayed, appears to be missing, or is marked as delivered but has not been received, please contact Mildist as soon as reasonably practicable.

Where appropriate, Mildist may coordinate with the relevant courier partner to investigate the shipment.

For orders marked as delivered but not received, customers should contact Mildist promptly so that an investigation can be initiated with the courier partner.

Mildist will assess such cases based on available delivery records, tracking information, courier investigations, customer-provided information, and other relevant evidence.

A shipment being marked as delivered does not by itself prevent Mildist from reviewing a genuine delivery-related complaint.

8. Damaged, Tampered, Leaking, or Compromised Deliveries

If your package appears damaged, tampered with, leaking, or otherwise compromised upon delivery:

• Do not use the affected product.
• Contact Mildist as soon as reasonably practicable, preferably within 48 hours of delivery.
• Retain the product and all original packaging until the matter has been reviewed.

To help us investigate the issue, we may request:

• Photographs of the outer shipping package
• Photographs of the shipping label
• Photographs or videos showing the condition of the product
• Photographs of the product packaging and seal
• Product or batch details
• Proof of purchase or order details
• An uninterrupted unboxing video, where available
• Return of the affected product for inspection, where reasonably required

The 48-hour reporting period is intended to facilitate timely investigation and does not, by itself, exclude any rights available to customers under applicable law.

Mildist may request reasonable additional evidence where necessary to assess a claim.

Claims may be declined where available evidence reasonably indicates fraud, intentional damage, tampering, misuse, materially misleading information, or another circumstance outside the scope of the applicable policy.

Genuine claims will be assessed fairly based on the information and evidence reasonably available.

For detailed information regarding refunds, replacements, and eligibility, please refer to our Return & Refund Policy.

9. Failed Deliveries and Returned Shipments

If an order is returned to Mildist because of:

• Incorrect or incomplete shipping information
• Customer refusal to accept delivery
• Repeated unsuccessful delivery attempts attributable to the customer
• An unclaimed shipment
• Other circumstances attributable to the customer

Mildist may, where reasonably applicable and permitted:

• Arrange re-delivery subject to applicable shipping charges
• Request payment of additional delivery charges before re-shipment
• Process a refund after deducting applicable charges that were reasonably incurred and are permitted under applicable law
• Contact the customer to determine the appropriate resolution

Any applicable deduction or additional charge will depend on the circumstances of the shipment and will not override mandatory consumer rights.

10. Product Availability and Order Cancellation

Mildist may be unable to fulfil an order due to circumstances including:

• Product unavailability
• Inventory discrepancies
• Payment or verification issues
• Pricing or technical errors
• Security or fraud concerns
• Address or serviceability limitations
• Circumstances beyond reasonable control

If Mildist cancels a prepaid order for reasons attributable to Mildist, the applicable amount paid will generally be refunded to the original payment method or another appropriate payment method where necessary.

For customer-initiated cancellations and other cancellation conditions, please refer to our Terms of Service and Return & Refund Policy.

11. International Shipping

Mildist currently offers shipping within India only, unless international shipping is expressly made available on the website.

If international shipping becomes available in the future, additional terms relating to customs duties, import taxes, regulatory requirements, and other international shipping charges may apply and will be communicated where applicable.

12. Shipping and Delivery Limitations

Mildist uses third-party logistics and courier partners to deliver orders. While we work to ensure reliable delivery, certain aspects of transportation and delivery are outside our direct control.

Nothing in this Shipping Policy:

• Excludes or limits any rights or remedies that cannot lawfully be excluded or limited;
• Removes Mildist's responsibility where applicable under law; or
• Overrides the rights and protections provided under applicable consumer protection laws.

Any broader limitation of liability applicable to your order is governed by the Terms of Service, subject to applicable law.

13. Force Majeure

Mildist will not be responsible for delay or failure to perform a shipping or delivery obligation to the extent caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government restrictions, transportation disruptions, regional disruptions, strikes, or other force majeure events.

Where reasonably possible, Mildist will take appropriate steps to minimize the impact of such circumstances and assist customers with affected orders.

14. Policy Updates

Mildist may update or revise this Shipping Policy from time to time to reflect changes in our shipping operations, services, legal requirements, or business practices.

The revised policy will be published on this website with an updated Last Updated date.

Changes will apply prospectively and will not affect orders already accepted by Mildist except where a change is required by applicable law or otherwise permitted.

15. Contact Us

For shipping-related questions or assistance, please contact:

Mildist Customer Support
Email: contact@mildist.com
Website: www.mildist.com

We generally aim to respond within 2–3 business days, although response times may vary depending on the nature and complexity of the matter.

16. Governing Terms

This Shipping Policy is governed by and should be read together with Mildist's Terms of Service and Return & Refund Policy.

If there is any inconsistency between this Shipping Policy and applicable mandatory law, the applicable law will prevail.

The Terms of Service contain the applicable provisions regarding governing law, jurisdiction, liability, and other general legal matters.

Mildist
Nagpur, Maharashtra, India
contact@mildist.com
www.mildist.com